ORDERING INFORMATION


At this time we only offer on-line ordering via our website.  However, we are available by email and phone to discuss purchases and answer any questions you may have!  You can contact us at info@princessandthepeas.com or 210-867-1773. Please note that while we certainly welcome your phone call, the best and fastest way to reach us in by email!

Can I change the layout?  How many lines of text can I have? -- The layouts shown on our website are exactly how they will appear on your final printed items.  We will accommodate as many lines as allowed by the size of card, note or label. Use the sample shown as a guideline for characters per line and total number of lines allowed.  Please make sure to type your text EXACTLY as you would like it printed. For some products, you may choose your typestyle (font) and/or ink color - this will be indicated on individual product pages.

Do you provide proofs? -- Proofs allow you to make sure the final product will be printed to your liking, as well as to make sure all data is correct and that there are no wording, spelling, or grammar errors.  Proofs are provided FREE of charge on all orders designed here in our studio.  You will normally receive your proof within 48 business hours, but depending on work load, it could take up to 3 business days during busy seasons.  You will then have the opportunity to make any changes you feel are needed.  Princess & The Peas will work with you until you are satisfied.  We can only provide a proof with a completed order.  Orders will not be printed until final approval is received.  Please note that Princess & The Peas is not responsible for errors once the final proof is approved.

How do I submit my photos? -- All photographs must be submitted via e-mail to photos@princessandthepeas.com.  At this time we can not accept photos by regular mail.  Please submit unedited photos, and our designer will make minor edits and touch-ups as well as crop and/or resize as necessary.  For optimum print quality, photos must be a minimum of 300 dpi.  Please note that we can not use copyrighted images without the permission of the photographer.

What forms of payment do you accept? -- We accept all major credit cards as well as electronic checks through PayPal.  PayPal is a leading, secure payment processor that offers unbeatable protection for buyers.  You do not need a PayPal account to purchase from our website.

How much is shipping? -- Please visit our Shipping Info page for rates and policies.

Do you ship Internationally? -- At this time we do not offer International shipping.

What is your turn around time? -- Production times are listed on each individual product page and varies by item and designer.  Please note that production time does not include shipping time.

I need my item tomorrow, can you do a Rush Order? -- Production times are listed on each product page.  If you need your order quicker, Rush Orders are available on some products for a flat fee of $25.  Please call or e-mail us before placing your order if you are in a time crunch!

Do you offer gift wrapping? -- All items shipping from our studio are automatically beautifully packaged with tissue and ribbon.  Items shipping directly from the designer or manufacturer may require an additional fee for gift wrapping.  You will be given this option, if applicable, on the individual product pages.

Do you charge sales tax? -- Residents of the state of Texas will be charged 8.25% sales tax.

CANCELLATIONS & RETURN POLICY

Once an order is processed, it cannot be canceled. If we have already produced a proof, but didn't produce the product, we will issue you a refund for the total purchase price, minus a $15.00 fee PER ITEM that will be imposed for the proof and processing time.  Rush order fees will not be refunded.  Once an order has gone to print, it cannot be canceled.

What if I notice a mistake after I've placed my order? -- If you notice an error after you have approved the proof, please contact us immediately.  We will make every effort to stop your order and make the necessary changes before it is printed, but we CANNOT guarantee that we can stop your order in time. 

What if I find a mistake after my order has been printed? -- If you find an error after you approve the proof and your order has been printed, we will work with you to correct the mistake quickly and reprint your order at a 35% discount.

What is your refund/return policy? --  All sale and clearance items are final sale.  You may return regular priced blank stock (non-personalized) within 14 days of receipt of goods.  We will not refund the original cost of shipping to you or the cost of shipping the items back to us. 

All sales on personalized items are final. No refunds will be given. If there is an error or problem with your personalized item, we will reprint or issue a store credit for the purchase price (less shipping charges).

Absolutely NO REFUNDS will be given, under any circumstances, after 30 days.

NO Refunds will be given for Print-Your-Own Digital Files if the file (proof or final) has been emailed.


CUSTOMER SERVICE

Princess & The Peas strives to offer the absolute best customer service on the web!  We are passionate about what we do and love to hear from our customers!  We are here to answer questions, offer suggestions and help in any other way that we can.   Feel free to e-mail us at info@princessandthepeas.com or call us at 210-867-1773. While we certainly welcome your phone call, please be aware that the best and fastest way to reach us is by email!

Although we do have official business hours (M-F, 9am-4pm CST), you will often find Aimee (owner of Princess & The Peas) answering e-mails around the clock.  If you call during business hours and get the answering service, please leave a message, and we will try to return your call within one business day. Please note, because we are an online business, the best and fastest way to get a hold of us is via email. We generally only check our voice mail twice a day, so please, especially if it is urgent, shoot us an email instead!












COPYRIGHT INFORMATION FOR LICENSED CHARACTERS

Character designs in our shop are created soley by their individual designers. You are paying for their time and effort to create your personal invitations, etc., NOT for the character images. Designers maintain the copyright on all their designs, but any licensed character images maintain the copyright of their original respective owners. We do NOT claim ownership of character clipart or graphics. Princess & The Peas DOES NOT sell character clipart or graphics. The graphics on these products are provided to you for free. This invitation is NOT a licensed product and is consistent with private sale according to the First Sale Doctrine. Due to copyright restrictions on the character graphics, the digital file provided to you is to be used for one time personal use such as a birthday party. Not all photo labs and printers are aware of this policy, and if you have issues with a photo lab refusing to print for you, please try another local photo lab or print at home yourself.